All Sales Final
Due to the digital nature of software delivery, all purchases are final and non-refundable.
When you check out you ask for immediate access to the software and acknowledge that you lose your right of withdrawal once access starts.
Changing your Skyrise Edge subscription
- Removing a product or bundle: you keep access until the end of the period you have already paid for; it then stops renewing. Removed items are not refunded or credited.
- Adding a product or bundle mid-period: you are charged for the rest of the current period straight away, and access starts once that payment succeeds.
- Switching between monthly and annual billing takes effect at your next renewal.
Technical Support Guarantee
We provide technical support to ensure the software functions correctly on your hardware environment. If you encounter issues, you must contact internal support for troubleshooting assistance.
Discretionary Refunds
A refund will only be considered if internal support determines, at its sole discretion, that a technical issue cannot be resolved and a refund is deemed reasonable under the specific circumstances.